Location: UK (Hybrid)
Reporting to: Voice & Connectivity Team Leader
About the Role
We’re looking for a highly organised and proactive Voice & Connectivity Project Co-Ordinator to join our team at Air IT.
In this role, you’ll play a key part in delivering connectivity and communication projects for our customers—ensuring everything runs smoothly from initiation through to completion. Working closely with project managers, suppliers, internal teams, and clients, you’ll help deliver high-quality broadband, leased line and hosted voice solutions, while providing an exceptional customer experience throughout.
This is a fantastic opportunity for someone who enjoys managing multiple moving parts, thrives in a fast-paced environment, and is passionate about delivering outstanding service.
What You’ll Be Doing
- Coordinating and managing connectivity and voice projects, including FTTP, leased lines, hosted voice, cease and regrade orders
- Reviewing and accepting new project handovers, ensuring smooth transitions into delivery
- Ensuring project objectives, timelines and responsibilities are clearly understood and aligned across all stakeholders
- Keeping customers informed at every stage, including progress updates, changes and planned outages
- Supporting the resolution of customer queries and issues quickly and efficiently
- Working collaboratively with colleagues to maintain service standards and ensure continuity of service
- Identifying opportunities to upsell and cross-sell additional services where appropriate
- Liaising with the Voice & Connectivity Team Leader to escalate and resolve project issues
- Ensuring compliance with Air IT’s Information Security Management System (ISMS) and relevant policies
What We’re Looking For
Essential
- Previous experience in a Project Co-ordinator role
- Strong organisational skills and the ability to manage multiple projects simultaneously
- Excellent communication skills, with the ability to engage stakeholders at all levels
- High attention to detail and strong administrative capability
- A process-driven mindset with a focus on identifying improvements
- Strong problem-solving skills
- Proficiency in Microsoft Word, Excel and Outlook
- Good business awareness and commercial understanding
Desirable
- Experience within IT or communications environments
- Familiarity with ConnectWise
Life at Air IT Group – Perks That Matter
- 25 days’ annual leave, plus a celebration day
- Enhanced family leave policies
- Holiday purchase scheme
- Paid volunteering days
- EV car scheme
- Air Perks employee discount platform
- Eye care support
- Virtual GP access
- Technology vouchers
- Cycle to Work scheme
- Employee Assistance Programme
- Salary sacrifice pension
- Group life assurance
- Group income protection
Additional Benefits That Make a Difference
- Hybrid working
- Ongoing learning & development
- Social events, competitions & incentives
- Discount & cashback schemes
Equal Opportunities
Air IT is an equal opportunities employer. We’re committed to creating an inclusive, diverse and supportive workplace where everyone can thrive. If you require any reasonable adjustments at any stage of the recruitment process, please let us know.
No Agencies Disclaimer:
Air IT manages all recruitment directly. While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles. We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable. If we require agency support, we will reach out to our selected partners directly.