Account Manager

Join Our Team as an Account Manager
Location: London, Thames Valley & Milton Keynes
Working Pattern: Hybrid

Ready to take your career to the next level? We’re looking for an ambitious Account Manager to join our growing Air IT team, helping our clients get the most from their IT while driving long‑term, value‑led partnerships.

Why Air IT?

Since 2005, Air IT has been shaping the future of managed IT and cyber security services for SMEs across the UK. Now bringing together ten like‑minded, high‑performing companies under one vision, we’re proud to be an award‑winning MSP with innovation, collaboration and people at our core.

We invest in our people, support their development, and empower them to deliver outstanding IT and cyber security solutions. As we continue to grow, we’re looking for an Account Manager who thrives in an MSP environment and wants to make a real impact on both client success and business growth.

Your Impact

As an Account Manager at Air IT, you’ll be responsible for managing and growing a portfolio of SME customers across London, the Thames Valley and Milton Keynes. Using a consultative, value‑led approach, you’ll:

• Build trusted, long‑term relationships with key client stakeholders
• Drive account retention, satisfaction and revenue growth
• Identify opportunities for service improvement, upsell and cross‑sell
• Translate client business needs into tailored IT and cyber security solutions
• Act as the main escalation and relationship owner for your accounts
• You’ll work closely with our Service Delivery, Technical and Cyber teams to ensure clients receive a consistently excellent experience.

What You’ll Be Doing

• Managing a portfolio of MSP clients, acting as their primary point of contact
• Identifying and developing opportunities across Air IT’s service portfolio
• Running account reviews, QBRs and roadmap discussions
• Clearly articulating the value of managed IT, cloud and security services
• Collaborating with internal teams to ensure solutions are delivered effectively
• Maintaining accurate pipeline and account data within our CRM

What You Bring

Essential

• Proven experience as an Account Manager within a Managed Service Provider (MSP) environment
• Full UK Driving Licence
• Strong relationship‑building skills with the ability to influence at multiple levels
• Solid commercial awareness and B2B sales capability
• Demonstrable success in meeting or exceeding sales and retention targets
• Confidence operating in a fast‑paced, evolving technology landscape
• Experience using CRM systems and digital sales workflows
• Experience selling a mix of core MSP services, including: Managed IT support & service desk
• Microsoft 365
• Azure and cloud services
• Cyber security solutions (e.g. endpoint security, backup & disaster recovery, SIEM)

• Hybrid working
• Ongoing learning & development
• Social events, competitions & incentives
• Discount & cashback schemes

Join the Air IT Family

At Air IT, we’re more than a workplace — we’re a community. We celebrate success, back each other, and push boundaries together. If you’re passionate about building strong client relationships, selling value‑driven IT solutions and growing alongside an ambitious MSP, we’d love to hear from you.

Apply now to join Air IT as an Account Manager and help redefine what great IT partnership looks like.

This role may also be known as Customer Account Manager, Client Success Manager or Sales Consultant.

We are committed to fostering an inclusive, equitable and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities and experiences. If you require any adjustments during the recruitment process, please let us know.