1st Line Service Desk Engineer

Join Air IT as a 1st Line Service Desk Engineer!

Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support?
At Air IT, we’re not just excited about the future – we’re shaping it. With a bold mission, clear vision, and dynamic strategy, we empower our teams, elevate our people, and deliver unrivalled support, solutions, and services to SMEs across the UK.

Now, we’re looking for YOU to help us achieve greatness

The Role: 1st Line Service Desk Engineer

As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service. You’ll diagnose and resolve issues, manage tickets, and ensure every client receives top-tier support.

What you’ll do:

• Provide stellar customer service to end-users and stakeholders
• Act as the primary contact for technical service requests
• Maintain meticulous records throughout the ticket lifecycle
• Deliver high-quality first-time fixes using your troubleshooting skills
• Escalate complex issues and manage workload to meet SLAs

About You

To thrive in this role, you’ll bring:

• Previous experience in IT support
• Exceptional customer service and problem-solving skills
• Proficiency in Microsoft technologies
• Strong troubleshooting abilities with Microsoft Office and Windows desktops
• Knowledge of Active Directory, Group Policy, and DNS
• A passion for learning and development

The Benefits

Joining Air IT means unlocking a world of perks and opportunities, including:

Health & Wellbeing

• Virtual GP (24/7 access for you & family)
• Employee Assistance Programme (EAP)
• Eye care vouchers
• Group Life Assurance & Income Protection

Time Off & Life Balance

• Celebration Day
• Annual Leave Purchase Scheme
• 2 Paid Volunteering Days
• Enhanced Family Leave

Financial & Lifestyle Perks

• Cycle to Work & Technology Vouchers
• Discounts via Perks at Work
• Pension Scheme

Optional Benefits (Opt‑In)

• AirPerks flexible benefits
• EV Car Scheme (launched Feb 2026)
• AirPerks Rewards Platform (shopping discounts, AirCoins, recognition)

Additional Highlights

• Hybrid working options
• Learning & development
• Social events, competitions & incentives
• Discount & Cashback Scheme
• Life Insurance, EAP & Virtual GP

Ready to soar with Air IT? Apply now and be part of something extraordinary! 

We are committed to fostering an inclusive, equitable, and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities, and experiences. If you require any adjustments during the recruitment process, please let us know.

Ready to make a difference? Apply now and be part of something extraordinary.

No Agencies Disclaimer:
Air IT manages all recruitment directly. While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles. We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable. If we require agency support, we will reach out to our selected partners directly.