Workshop Engineer

Job Title: Workshop Engineer
Location: Nottingham 
Reporting to: Service Desk Team Leader / Professional Services Technical Manager

Purpose:

To deliver machine set-up and configuration in a service desk environment supporting multiple clients. You will work to client SOP’s (Standard Operating Procedure) to ensure all the necessary software and applications are installed on a device prior to dispatching the device to client site.

Duties and Responsibilities:

• Set up new equipment for clients to specification, logging and actioning in CRM following established Service Desk procedures
• Deliver, install and configure end-user equipment on client sites as required
• Manage and maintain off-site workshop storage facility, following company procedure for receiving and shipping customer stock.
• Log and action all activity in within the CRM system following established Service Desk procedures
• Maintain and update accurate client site documentation
• Maintain information security by complying with the company’s Information Security Management System (ISMS) and all relevant policies

Qualifications, Knowledge and Experience:

Essential:

• Demonstrable experience as a Service Desk Engineer
• Basic knowledge of Microsoft Windows Server / Desktop Environments
• Experience with Microsoft 365, Backup/DRaaS and related technologies
• Excellent customer service and communication skills
• Current and valid UK driving license

Desirable:

• Basic knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching), Azure Active Directory & IaaS, InTune & Conditional Access Technologies and Mimecast email security

Note: This description is not intended to establish a total definition of the job but an outline of the duties

The Benefits 

Joining Air IT means unlocking a world of perks and opportunities, including:

• Hybrid working options for a better work-life balance
• 25 days annual leave plus bank holidays
• Ongoing learning and development opportunities
• Cycle to work scheme and technology vouchers
• Enhanced family leave
• Celebration day - an additional day off each year to celebrate an occasion important to you
• Salary sacrifice pension
• 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
• Company social events and competitions
• Discount and Cashback Scheme
• Group Income Protection
• Life Insurance
• EAP and Virtual GP Service

At Air IT we're committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.