Professional Services Engineer

Professional Services Engineer
Location: London 
Reporting to: Professional Services Technical Manager

Purpose:

Responsible for all technical aspects of your assigned projects, delivering IT projects in line with scope of works. Working alongside the Project Management Team to ensure efficient and successful completion of projects, in line with the agreed timescales.

Duties and Responsibilities:

• Deliver customer IT projects to a high standard and within set timeline
• Collaborate with Air IT Project Management Team to schedule work for customers and ensure smooth running of IT projects
• Review scope of works prior to commencing project, reporting any issues back to management or PMO.
• Working with support teams to provide comprehensive handovers to Service Desk upon successful completion of projects
• Identify any snagging issues that may cause delays to project completion and report this back to management or PMO to record and raise with the customer.
• Log and action all activity in within the CRM system via projects and project tickets following established Air IT Project procedures

Qualifications, Knowledge and Experience:

Essential:

• IT project delivery experience
• Experience in administering and supporting the latest Microsoft technologies
• Experience in setting up and maintaining business system networks based on Microsoft technologies
• Excellent communication and customer service skills
• Microsoft Windows Server Operating Systems (2008-2025)
• Microsoft Windows Hyper-V and/or VMware vSphere and vCentre
• Microsoft 365 (experience in email migrations, InTune deployment, Azure Information Protection and related technologies, Azure/Entra AD join, AD Connect, SharePoint Online, DLP, MDM)
• Detailed knowledge of switching and routing, including VLANs and networking technologies (TCP/IP, VPN, DHCP, DNS, SSL) (Aruba, Cisco, UniFi)
• Building and understanding Wireless networks topologies and the latest Wi-Fi standards (Meraki & UniFi)
• Conditional Access setup and configuration for Office 365 and related technologies
• Microsoft Active Directory, Windows Server and related server roles (IIS/RDS/DFS/NPS)
• Microsoft Entra Active Directory and InTune
• A current, valid driving licence

Desirable:

• Microsoft Azure IaaS technologies
• Microsoft Azure Virtual Desktop
• Mimecast Gateway
• Backup Technologies (Veeam and Datto)
• Firewall Technologies (Sophos UTM/XG, Sonicwall & Cisco Meraki)
• Microsoft Exchange Server 2010-2019
• AZ-104 certified or relevant experience

The Benefits 

Joining Air IT means unlocking a world of perks and opportunities, including:

• Hybrid working options for a better work-life balance
• 25 days annual leave plus bank holidays
• Ongoing learning and development opportunities
• Cycle to work scheme and technology vouchers
• Enhanced family leave
• Celebration day - an additional day off each year to celebrate an occasion important to you
• Salary sacrifice pension
• 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
• Company social events and competitions
• Discount and Cashback Scheme
• Group Income Protection
• Life Insurance
• EAP and Virtual GP Service

At Air IT we're committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.