Procurement Administrator

Job Title: Procurement Administrator   
Location: Office based (regional)   
Reporting to: Revenue Operations Manager 

Purpose: The Procurement Administrator will be responsible for owning the Sale to Invoice process, to include ConnectWise product management, new order conversions, procurement and tracking open orders. They will assist the Revenue Operations Team in all aspects of reporting for recurring and none recurring revenue streams in WIP and billing.  

Duties and Responsibilities: 

• Opportunity Validation: Review all won orders in line with company standards, ensuring all new customers have the required information to handover to Service/Projects and product classes are correct for streamlined billing.
• Order Conversion: Processing won opportunities within ConnectWise Manage, following the correct conversion path based on the scale of the order and ensuring all information is handed over to the relevant department prior to work commencing. You will work closely with the PS Teams and Presales to ensure projects are set up accordingly so that the Project Co-ordinators can set delivery dates and report accurately.
• Procurement: Purchasing required items for Service Desk and Projects to include hardware and software for small and complex orders, receiving in and shipping goods for customers.
• Stock Management: Management of stock within ConnectWise and monthly stock counts.
• Process review: Continuously look for opportunities to optimise and automate end-to-order processes. Identify and resolve challenges and issues within the sale to invoice process, working with other departments to implement changes.
• Revenue acceleration and profitability: Assist to speed up the time to bill for customer sales, new customer onboarding, and professional services projects ensuring a seamless customer experience whilst helping to streamline our book to bill process.
• Accurate reporting: Assist the Revenue Operations Manager to revise existing and build new reports, with the support of the Business Intelligence team, to provide the department with the information to present to key stakeholders within the business.
• Customer churn: Process customer cancellation requests in line with current process, ensuring that all upcoming addition cancellations are actioned in a timely manner with suppliers.
• General admin / queries when required. 

Qualifications, Knowledge, and Experience:  

The ideal candidate will have: 

• Proven knowledge of sales operations, procurement and/or agreement billing within an MSP.
• Process driven with ability to identify improvements.
• Strong project management skills, with the ability to prioritize and manage multiple tasks and projects.
• Significant experience aligning cross-functional teams to deliver step-change improvements in process effectiveness and efficiency.
• Knowledge of business processes within all departments.
• A passion for delivering exceptional customer service, both internal and external
• Strong problem-solving abilities and communication skills 

What’s In It for You?
We offer a competitive salary, professional development opportunities, and the chance to work in a collaborative and innovative environment. With us, you’ll play a pivotal role in shaping the future of IT services while growing your career in a high-energy, rewarding role.

Joining our team comes with its perks:

• Hybrid working options for a better work-life balance
• 25 days annual leave plus bank holidays
• Ongoing learning and development opportunities
• Cycle to work scheme and technology vouchers
• Enhanced family leave
• Celebration day - an additional day off each year to celebrate an occasion important to you
• Salary sacrifice pension
• 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
• Company social events and competitions
• Discount and Cashback Scheme
• Group Income Protection
• Life Insurance
• EAP and Virtual GP Service