Workshop Engineer

Job Title:                    Workshop Engineer
Location:                    Milton Keynes (Office based, 5 days per week)
Reporting to:             Workshop Manager 

Purpose:

To deliver machine set-up and configuration, asset management and inventory support for both clients and internal departments. 

Duties and Responsibilities:

• Set up new equipment for clients to specification, logging and actioning in CRM following established Service Desk procedures
• Deliver, install and configure end-user equipment on client sites as required, Offer remote and on-site technical support to clients, addressing their queries and issues promptly.
• Manage and maintain off-site workshop storage facility, following company procedure for receiving and shipping customer stock. Keep track of inventory levels, order supplies as needed, and ensure proper storage and handling of equipment.
• Log and action all activity in within the CRM system following established Service Desk procedures
• Conduct quality checks on all equipment before delivery to clients to ensure it meets company standards.
• Maintain and update accurate client site documentation 
• Support the Technical services team on any workshop related sections of projects. 
• Maintain information security by complying with the company’s Information Security Management System (ISMS) and all relevant policies

Qualifications, Knowledge and Experience:

Essential:

• Demonstrable knowledge as a Service Desk Engineer
• Basic knowledge of Microsoft Windows Server / Desktop Environments 
• Experience with Microsoft 365, Backup/DRaaS and related technologies
• Excellent customer service and communication skills 

Desirable:

• Basic knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching), Azure Active Directory & IaaS, InTune & Conditional Access Technologies and Mimecast email security

(Note: This description is not intended to establish a total definition of the job but an outline of the duties)

The Benefits:

• Hybrid working options for a better work-life balance
• 25 days annual leave plus bank holidays
• Ongoing learning and development opportunities
• Cycle to work scheme and technology vouchers 
• Enhanced family leave
• Celebration day - an additional day off each year to celebrate an occasion important to you
• Salary sacrifice pension 
• 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
• Company social events and competitions
• Discount and Cashback Scheme
• Group Income Protection
• Life Insurance
• EAP and Virtual GP Service

Ready to soar with Air IT? Apply now and be part of something extraordinary! 

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.