PMO Manager

Job Title: PMO Manager 

Location: Milton Keynes 

Reporting to: Head of Technical Services 

Purpose:  

Lead a team of Project Coordinators & Project Managers to plan, schedule and deliver IT projects, working directly with the technical delivery team, ensuring end-to-end project delivery.  Previous management experience is not essential, but we are looking for the successful candidate to grow, with support, into a PMO Manager role 

Duties and Responsibilities: 

• Lead the Project Management team providing guidance, training, and support to project managers and other team members. 
• Oversee the management of a portfolio of projects, ensuring they are completed on time, within scope, and within budget. 
• Work to develop the existing PMO framework, managing all projects to a high standard 
• Deliver multiple projects concurrently against the agreed strategy and plan  
• Plan and schedule assigned projects  
• Manage budgets effectively using a high level of commercial awareness 
• Proactively manage potential risks and changes to avoid negative impact 
• Accurately report and communicate throughout the project timelines, monitor progress against plan and recommend corrective actions if necessary 
• Manage client expectations on costs and timelines 
• Keep project management systems up to date with project progress and billing information 
• Work with the Service Support teams to ensure successful handover at project completion 
• Maintain information security by complying with the company’s Information Security Management System (ISMS) and all relevant policies   
• Act as an escalation point for and project issues 
• Prepare and present regular reports on project status, performance metrics, and other key indicators to senior management. 

Qualifications, Knowledge and Experience: 

Essential: 

• Minimum of 3 years of project management experience in IT project delivery 
• Experience in managing multiple concurrent projects in a fast-paced environment 
• Demonstrable project planning skills 
• Exceptional client communication skills and 3rd party management ability 
• Effective communication skills and an ability to create strong relationships 
• Excellent troubleshooting and issue management skills 
• Excellent customer service ethos 

Desirable: 

• Project management certification 
• Experience working within an MSP environment 
• Experience in managing IT Infrastructure and end-user device projects 
• Experience in reporting key project metrics 
• Experience in managing a team 

The Benefits

Joining Air IT means unlicking a world of perks and opportunities, including;

• Hybrid working options for a better work-life balance
• 25 days annual leave plus bank holidays
• Ongoing learning and development opportunities
• Cycle to work scheme and technology vouchers
• Enhanced family leave
• Celebration day - an additional day off each year to celebrate an occasion important to you
• Salary sacrifice pension
• 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
• Company social events and competitions
• Discount and Cashback Scheme
• Group Income Protection
• Life Insurance
• EAP and Virtual GP Service

At Air IT we're committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.