2nd Line Service Desk Engineer

Are you passionate about IT and providing top-notch customer service? We're looking for a skilled 2nd Line Service Desk Engineer to join our dynamic team of seven. In this role, you'll be the go-to expert for escalated technical issues, ensuring our clients’ IT systems run smoothly.

What You’ll Do:

• Efficiently manage technical cases and keep clients updated.
• Oversee the progress of technical issues handled by the team.
• Use monitoring software to keep a close eye on clients’ IT systems.
• Escalate issues promptly when necessary to ensure quick resolutions.

About You:

• Previous experience in IT helpdesk support.
• Strong knowledge of various IT systems.
• Excellent customer service skills.
• Relevant IT qualifications.
• GCSEs in Maths and English (or equivalent).
• A UK driving license.

The Benefits:

• Hybrid Working Options: Balance your work and personal life.
• 25 Days Annual Leave: Plus bank holidays for ample rest.
• Learning & Development: Grow your skills with ongoing training.
• Cycle to Work Scheme & Technology Vouchers: Save on your commute and tech gadgets.
• Enhanced Family Leave: Extra support when you need it most.
• Celebration Day: An additional day off each year for your special occasions.
• Salary Sacrifice Pension: Plan for your future.
• 2 Paid Volunteer Days: Give back to the community with our support.
• Social Events & Competitions: Enjoy team bonding activities.
• Discount & Cashback Scheme: Save on everyday expenses.
• Group Income Protection & Life Insurance: Peace of mind for you and your family.
• EAP & Virtual GP Service: Access health support when you need it.

Join us and be a key player in delivering exceptional IT support while enjoying fantastic benefits. Apply now to take the next step in your IT career!