Network Operations Centre (NOC) Head of Service Delivery

Network Operations Centre (NOC) Service Delivery Manager

Location: Milton Keynes

Reporting to: Head of Operations

Job Purpose:

Manage the NOC lifecycle experience for the Group. Ensure we achieve operational metrics and create successful internal Regional and external Client partnerships. To identify improvement initiatives which increase efficiency and enhance the NOC experience.

Duties and Responsibilities:

• Work with the NOC Technical Lead to improve the NOC interface both internally and externally with senior client stakeholders, being responsible for all operational issues relating to The NOC Operation.
• Develop and manage service improvement plans with all enterprise level customers across the group to resolve issues raised and exceed expectations for internal and external business.
• Develop new processes to align the Global NOC with the rest of Air IT regions
• Translate business requirements, issues and escalations internally.
• Staff training and development and assessment of required operational needs
• Collaborate with cross-functional teams to identify and implement improvements for operational and business efficiency
• Service and agreement performance management
• Maintain information security by complying with the company’s Information Security Management System (ISMS) and all relevant policies

Qualifications, Knowledge and Experience:

Essential:

• Demonstratable NOC service delivery experience
• Senior-level communication experience
• Commercial experience working with and ensuring adherence to contractual requirements and commitments

Desirable:

• ITIL certified
• SDI / ISO20001 accreditation achievement experience
• Knowledge of AGILE project management

The Benefits 

Joining Air IT means unlicking a world of perks and opportunities, including; 

• Hybrid working options for a better work-life balance
• 25 days annual leave plus bank holidays
• Ongoing learning and development opportunities
• Cycle to work scheme and technology vouchers 
• Enhanced family leave
• Celebration day - an additional day off each year to celebrate an occasion important to you
• Salary sacrifice pension 
• 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
• Company social events and competitions
• Discount and Cashback Scheme
• Group Income Protection
• Life Insurance
• EAP and Virtual GP Service

At Air IT we're committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.