Are you a proactive and organised individual with a passion for customer service? We're seeking a Sales Support Administrator to join our Client Services team in Northwich.

About Us: Air IT is an influential and innovative technology company that specialises in providing managed IT services to businesses across various industries. Our mission is to empower organisations with cutting-edge technology solutions, exceptional customer service, and strategic support.

Role Overview: As a Sales Support Administrator, you will play a crucial role in ensuring the smooth operation of our sales team. You’ll be the backbone of our sales process, providing essential administrative support and contributing to our overall success.


  • Be the initial point of contact for inbound queries and build lasting relationships with clients.
  • Coordinate IT procurement, stock control, and billing administration.
  • Provide pre-sales advice and support to clients.
  • Process returns requests and undertake ad hoc projects as needed.


  • GCSE Maths and English or equivalent.
  • Knowledge of IT hardware, software, and licensing.
  • Strong administration and organisational skills.
  • UK driving license.


  • Relevant industry qualifications.
  • Experience with Microsoft Windows, Exchange Server, and Office Packages.
  • Familiarity with ConnectWise, Quosal, and ISO standards.


  • Excellent customer service and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong communication and negotiation skills.
  • Attention to detail and ability to prioritise tasks effectively.


  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers 
  • Enhanced family leave
  • Celebration day - an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension 
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
  • Company social events and competitions
  • Discount and Cashback Scheme
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service

Join us and be part of a dynamic team where your skills are valued, and your career growth is supported. Apply now and take the next step in your professional journey!

Apply Now