Sales Support Administrator

Are you a proactive and organised individual with a passion for customer service? We're seeking a Sales Support Administrator to join our Client Services team in Northwich.

About Us: Air IT is an influential and innovative technology company that specialises in providing managed IT services to businesses across various industries. Our mission is to empower organisations with cutting-edge technology solutions, exceptional customer service, and strategic support.

Role Overview: As a Sales Support Administrator, you will play a crucial role in ensuring the smooth operation of our sales team. You’ll be the backbone of our sales process, providing essential administrative support and contributing to our overall success.

Responsibilities:

• Be the initial point of contact for inbound queries and build lasting relationships with clients.
• Coordinate IT procurement, stock control, and billing administration.
• Provide pre-sales advice and support to clients.
• Process returns requests and undertake ad hoc projects as needed.

Requirements:

• GCSE Maths and English or equivalent.
• Knowledge of IT hardware, software, and licensing.
• Strong administration and organisational skills.
• UK driving license.

Desirable:

• Relevant industry qualifications.
• Experience with Microsoft Windows, Exchange Server, and Office Packages.
• Familiarity with ConnectWise, Quosal, and ISO standards.

Skills:

• Excellent customer service and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong communication and negotiation skills.
• Attention to detail and ability to prioritize tasks effectively.

Join us and be part of a dynamic team where your skills are valued, and your career growth is supported. Apply now and take the next step in your professional journey!