Workshop Service Desk Engineer

Since our inception in 2005, Air IT has soared to new heights, bringing together nine leading companies under one roof and earning accolades for our dedication, innovation, and outstanding service. With a nationwide presence and a clear vision for the future, we're on a mission to revolutionise IT and cyber security support for local SMEs across the UK.

Now, we're inviting you to join our team as a Service Desk Workshop Engineer, where you'll play a pivotal role in delivering exceptional service and solutions to our valued clients.

The Role: 

As a Service Desk Workshop Engineer, you'll be the driving force behind our clients' IT success. Your duties will include:

• Setting up, maintaining, and upgrading desktop equipment with precision and expertise.
• Delivering and configuring end-user equipment at client sites, ensuring seamless integration and functionality.
• Managing tickets efficiently, keeping clients informed every step of the way and ensuring timely resolution of issues.

About You: 

We're looking for someone with:

• A passion for customer service and a knack for problem-solving.
• Basic knowledge of computer systems and hardware.
• Previous experience in IT service desk support (preferred but not essential).
• Excellent communication skills and a commitment to excellence.
• UK driving licence is essential

The Benefits: Joining Air IT comes with its perks, including:

• Hybrid working options for a better work-life balance
• 25 days annual leave plus bank holidays
• Ongoing learning and development opportunities
• Cycle to work scheme and technology vouchers 
• Enhanced family leave
• Celebration day - an additional day off each year to celebrate an occasion important to you
• Salary sacrifice pension 
• 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
• Company social events and competitions
• Discount and Cashback Scheme
• Group Income Protection
• Life Insurance
• EAP and Virtual GP Service

Why Air IT: At Air IT, we're more than just colleagues – we're a family. We prioritise personal and professional growth, celebrating our successes and supporting each other every step of the way. We believe in inclusivity and diversity, creating environments where everyone can thrive.

Ready to Take Flight? If you're ready to embark on the next chapter of your career as a Service Desk Workshop Engineer, we want to hear from you. Click the apply button and join us on our journey towards excellence.

Air IT is an equal opportunities employer, committed to fostering a diverse and inclusive workplace. Let us know if you require any reasonable adjustments throughout the recruitment process.