Onsite IT Support Engineer

Are you ready to embark on an exciting journey with a leading Managed Service Provider (MSP)? Look no further! At Air IT, we're not just about IT support – we're about delivering exceptional experiences and shaping the future of technology.

Since our inception in 2005, we've soared to new heights, bringing together nine top-tier companies under one roof. With a nationwide presence and a trophy case full of awards for our innovation, dedication, and success, we're proud to be at the forefront of the industry.

Now, we're on the lookout for a talented Onsite IT Support Engineer to join our team, stationed permanently at a prestigious sports club. You'll be the friendly face of Air IT, providing top-notch support and ensuring our clients' IT systems run like well-oiled machines.

The Role: As an Onsite Support Engineer, you'll be at the heart of our operations, delivering a wide range of support services with flair and finesse. Your daily mission? To keep our clients smiling by resolving technical queries promptly and efficiently.

From triaging and prioritising support requests to managing service incidents and maintaining system performance, you'll be the go-to expert on all things IT. Plus, with opportunities to contribute to continuous improvement projects, your impact will be felt far and wide.

What We're Looking For:

• Must hold Full UK Driving licence
• Must be able to travel to multiple sites located in Twickenham and Guildford 
• Proven experience in user and system support.
• Stellar communication skills, both written and verbal.
• A knack for delivering exceptional customer service.
• Strong time management and prioritisation abilities.
• Proficiency in Windows Server/Desktop operating systems, Active Directory, and Microsoft Office 365.
• A passion for following processes and adhering to policies.

The Benefits:

• Hybrid working options for a better work-life balance
• 25 days annual leave plus bank holidays
• Ongoing learning and development opportunities
• Cycle to work scheme and technology vouchers 
• Enhanced family leave
• Celebration day - an additional day off each year to celebrate an occasion important to you
• Salary sacrifice pension 
• 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
• Company social events and competitions
• Discount and Cashback Scheme
• Group Income Protection
• Life Insurance
• EAP and Virtual GP Service

Ready to soar with Air IT? Apply now and be part of something extraordinary! 

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.