Are you ready to embark on an exciting journey with a forward-thinking MSP that values flexibility, growth, and innovation? At Air IT, we're not just about providing top-tier IT and Cyber Security support – we're about shaping the future of our industry while empowering our people to thrive. And now, we're looking for a talented individual like you to join our team and contribute to our success story.
At Air IT, we've grown into a family of nine leading companies, united by a common vision of excellence. Our commitment to innovation and dedication has earned us numerous regional, national, and industry awards, paving the way for a bright future ahead.
As a 2nd Line Service Desk Engineer, you'll play a crucial role in ensuring the smooth operation of our clients' IT systems. Working alongside a dynamic team of seven, you'll handle escalated service requests, prioritise tickets, and provide timely resolutions to technical queries. Your dedication to excellent customer service and your technical expertise will be the cornerstone of our success.
What You'll Do:
To excel in this role, you'll need:
Joining Air IT means unlocking a world of opportunities and rewards, including:
If you're ready to take the next step in your IT career and be part of a team that's making waves in the industry, then Air IT is the place for you. Don't miss out on this chance to grow, learn, and thrive with us. Apply now and be part of something truly extraordinary!
Other titles for this role may include 2nd Line Support Engineer, 2nd Line ICT Engineer, 2nd Line Technical Support Engineer, Network Support Engineer, or IT Support Technician.
Air IT is an equal opportunities employer, committed to fostering a diverse and inclusive workplace. Let us know if you require any reasonable adjustments throughout the recruitment process.