Account Manager

We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.

We’ve grown a lot since our beginning back in 2005.  We’re proud to have brought together nine leading companies as a family, with more on the horizon.   Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.

Excited for our future, we’ve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.

We’re now looking for an Account Manager to join us to support our clients adding to our pool of knowledge and delivering great results for our clients.

The Role

As an Account Manager you will empower your clients to succeed through technology, by providing a consultative approach; gathering requirements, analysing and recommending innovative solutions.

You will manage your own portfolio of accounts, placing customer engagement and satisfaction at the heart of everything you do, recommending value-add actions to support retention, whilst identifying and converting opportunities to upsell.

About You

To be considered as a Regional Account Manager, you will need

• Experience of account management, ideally within a Managed Service Provider (MSP) or another Technology business
• Passion for building trust and communicating effectively with clients
• Sound product knowledge and commercial acumen to support B2B sales
• Evidence of achieving individual and team sales targets
• Consistent track record of providing excellent customer service in a fast-paced, dynamic environment
• Ability to prioritise and multitask while maintaining diplomacy, tact and poise under pressure
• Competent in using CRM systems

The Benefits

• Hybrid working options for a better work-life balance
• 25 days annual leave plus bank holidays
• Ongoing learning and development opportunities
• Cycle to work scheme and technology vouchers 
• Enhanced family leave
• Celebration day - an additional day off each year to celebrate an occasion important to you
• Salary sacrifice pension 
• 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
• Company social events and competitions
• Discount and Cashback Scheme
• Group Income Protection
• Life Insurance
• EAP and Virtual GP Service

We are a team that radiates strength, constantly evolving ready for the next phase in our evolution.  A big focus for us is growing together and we believe that fantastic opportunities for personal growth are key to this, offering job security, career progression, help and support.  A sneak peek will show you that we also put an emphasis on the fun side of our business, celebrating the commitment and hard work our teams have put in.

So, if you are THE go-to client contact, building trusted relationships AND have an impressive result-based sales resume, this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector.

Other organisations may call this role Customer Account Manager, Client Account Manager, Customer Success Manager, Strategic Account Manager, Sales Consultant, or Sales Manager.

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as an Account Manager, please apply via the button shown.  We look forward to hearing from you.