Are you a proactive and organised individual with a passion for customer service? We're seeking a Sales Support Administrator to join our Client Services team in Northwich.
About Us: Air IT is an influential and innovative technology company that specialises in providing managed IT services to businesses across various industries. Our mission is to empower organisations with cutting-edge technology solutions, exceptional customer service, and strategic support.
Role Overview: As a Sales Support Administrator, you will play a crucial role in ensuring the smooth operation of our sales team. You’ll be the backbone of our sales process, providing essential administrative support and contributing to our overall success.
Responsibilities:
- Be the initial point of contact for inbound queries and build lasting relationships with clients.
- Coordinate IT procurement, stock control, and billing administration.
- Provide pre-sales advice and support to clients.
- Process returns requests and undertake ad hoc projects as needed.
Requirements:
- GCSE Maths and English or equivalent.
- Knowledge of IT hardware, software, and licensing.
- Strong administration and organisational skills.
- UK driving license.
Desirable:
- Relevant industry qualifications.
- Experience with Microsoft Windows, Exchange Server, and Office Packages.
- Familiarity with ConnectWise, Quosal, and ISO standards.
Skills:
- Excellent customer service and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong communication and negotiation skills.
- Attention to detail and ability to prioritise tasks effectively.
Benefits:
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day - an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
Join us and be part of a dynamic team where your skills are valued, and your career growth is supported. Apply now and take the next step in your professional journey!
Apply Now