Process Integration Lead

Are you ready to be part of a dynamic journey with Air IT, a pioneering MSP poised for unprecedented growth? Since our inception in 2005, we've forged a formidable family of ten leading companies, garnering regional, national, and industry acclaim every step of the way. With a footprint across the UK, our dedication to growth, innovation, and client success has never been stronger.

Why Join Us?

Contribute to an award-winning organisation recognised for its excellence. Close deals and reap rewarding benefits. Receive comprehensive training and support to realise your career aspirations.

Opportunity Overview: Process Integration Lead

Location: Nottingham
Reporting To: Head of Integration

Duties and Responsibilities:

• Collaborate with BPA to understand and document the current organisational structure, focusing on Process Alignment.
• Facilitate 'As Is' and 'To Be' Process workshops to identify and mitigate risks during implementation.
• Liaise with the CW team to ensure viability of 'To Be' processes and initiate required system changes.
• Develop comprehensive training plans for newly approved processes, ensuring readiness before go-live.
• Provide post-training support and conduct follow-up sessions to ensure successful process implementation.
• Drive continuous improvement by feeding back any necessary process changes to the BPA for documentation.
• Coordinate with SMEs to stay informed about ongoing improvement initiatives and process changes.
• Ensure effective documentation of SOPs, Guides, and Comms, adhering to templated standards.
• Collaborate with the CW and BI team to ensure seamless integration of process and system changes.
• Take ownership of assigned risk mitigation actions and issues, driving them to closure.

Qualifications, Knowledge, and Experience:

Essential:

• Extensive knowledge of the MSP environment.
• Proven Project Management Experience.
• Proficiency in Connectwise, particularly in PMO and Service Desk functionality.
• Strong ability to manage and mitigate risks related to Connectwise configuration and data management.
• Exceptional communication skills, both internally and externally, with the ability to build strong relationships.
• Excellent troubleshooting and issue management capabilities.
• Commitment to delivering outstanding customer service.
• Effective time management and task prioritisation skills, with a proactive approach to daily tasks.

Desirable:

• Prior experience in team/business integration.
• Experience in Service Desk Management.

The Benefits: 

• Competitive remuneration packages and commissions await. 
• Enjoy flexible, hybrid working arrangements. 
• Access 25 days of annual leave, with options to buy and sell up to 5 days. 
• Benefit from perks like quarterly awards, funded social events, and referral bonuses. 
• Immerse yourself in excellent learning and development opportunities. 
• Embrace benefits like the cycle to work scheme and technology vouchers. 

Join us in shaping the future of IT integration and be part of a team that values innovation, excellence, and continuous improvement. Apply now and unlock your potential with Air IT!