Workshop Service Desk Engineer

Since our inception in 2005, Air IT has soared to new heights, bringing together nine leading companies under one roof and earning accolades for our dedication, innovation, and outstanding service. With a nationwide presence and a clear vision for the future, we're on a mission to revolutionise IT and cyber security support for local SMEs across the UK.

Now, we're inviting you to join our team as a Service Desk Workshop Engineer, where you'll play a pivotal role in delivering exceptional service and solutions to our valued clients.

The Role: 

As a Service Desk Workshop Engineer, you'll be the driving force behind our clients' IT success. Your duties will include:

• Setting up, maintaining, and upgrading desktop equipment with precision and expertise.
• Delivering and configuring end-user equipment at client sites, ensuring seamless integration and functionality.
• Managing tickets efficiently, keeping clients informed every step of the way and ensuring timely resolution of issues.

About You: 

We're looking for someone with:

• A passion for customer service and a knack for problem-solving.
• Basic knowledge of computer systems and hardware.
• Previous experience in IT service desk support (preferred but not essential).
• Excellent communication skills and a commitment to excellence.
• UK driving licence is essential

The Benefits: Joining Air IT comes with its perks, including:

• Competitive remuneration packages.
• Flexible, hybrid working arrangements.
• Generous annual leave with options to buy and sell days.
• Exciting perks like staff awards, social events, and referral bonuses.
• Opportunities for growth and development.
• Free snacks and barista-style coffee in the office.
• Mileage allowance, cycle to work scheme, and technology vouchers.

Why Air IT: At Air IT, we're more than just colleagues – we're a family. We prioritise personal and professional growth, celebrating our successes and supporting each other every step of the way. We believe in inclusivity and diversity, creating environments where everyone can thrive.

Ready to Take Flight? If you're ready to embark on the next chapter of your career as a Service Desk Workshop Engineer, we want to hear from you. Click the apply button and join us on our journey towards excellence.

Air IT is an equal opportunities employer, committed to fostering a diverse and inclusive workplace. Let us know if you require any reasonable adjustments throughout the recruitment process.