1st Line Service Desk Engineer

Join the Thriving Team at Air IT as a 1st Line Service Desk Engineer! 

Ready to take your career to new heights with an award-winning MSP that's leading the charge in IT innovation? Look no further! At Air IT, we're not just a company; we're a force to be reckoned with, and we want YOU to be a part of our extraordinary journey.

Since our inception in 2005, we've grown exponentially, bringing together nine industry-leading companies under one roof and expanding our reach across the UK. Our commitment to excellence has earned us accolades and recognition on regional, national, and industry stages, but we're just getting started.

Excited for the future? So are we! With a clear mission and vision to empower our teams and revolutionize IT and Cyber Security support for local SMEs nationwide, we're on a mission to redefine what's possible. And now, we're seeking dynamic individuals like you to join us as a 1st Line Service Desk Engineer.

The Role:

As a 1st Line Service Desk Engineer, you'll be at the forefront of client support, serving as the first point of contact for IT-related queries. Your responsibilities will include:

• Providing efficient and effective customer service
• Handling technical service requests with finesse
• Maintaining detailed service ticket records
• Delivering first-line diagnosis and resolution
• Collaborating with team members to escalate complex issues
• Prioritizing workload to meet client SLAs

About You:

To excel in this role, you'll need:

• Previous experience in IT support
• Outstanding customer service and problem-solving skills
• Proficiency with the latest Microsoft technologies
• Strong troubleshooting skills with Microsoft Office
• Ability to administer and support Windows desktops
• Knowledge of Active Directory, Group Policy, and DNS
• Evidence of continued professional development

The Benefits:

Joining Air IT means unlocking a world of perks and opportunities, including:

• Competitive remuneration packages
• Hybrid working options for a better work-life balance
• Generous annual leave and bank holidays
• Exciting staff awards and social events
• Ongoing learning and development opportunities
• Cycle to work scheme and technology vouchers

At Air IT, we're committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.

Ready to embark on your next adventure as a 1st Line Service Desk Engineer? Apply now and be part of our journey to excellence at Air IT!