1st Line Service Desk Engineer

​1st Line Service Desk Engineer 

Join the Innovation Force as a 1st Line Service Desk Engineer at Air IT! 

Are you ready to embark on an exhilarating journey with a dynamic team that's reshaping the landscape of IT support and services? Look no further! At Air IT, we're not just an MSP; we're pioneers, trailblazers, and visionaries, and we're inviting you to be part of our thrilling mission.

Why Air IT? We're not your average workplace. With a legacy of excellence dating back to 2005, we've evolved into a powerhouse of innovation and expertise. As a family of nine leading companies, we've garnered prestigious awards for our growth, dedication, and success. Now, with offices spanning the UK, we're poised for even greater achievements.

What sets us apart? It's our people. We're a community of passionate individuals driven by a shared purpose: to provide unparalleled IT and Cyber Security support to SMEs nationwide. And now, we're seeking a skilled 1st Line Service Desk Engineer to join our ranks and help us deliver exceptional results to our clients.

 The Role:

As a 1st Line Service Desk Engineer, you'll be at the forefront of IT support, serving as the initial point of contact for our diverse client base. Your responsibilities will include:

• Delivering efficient and effective customer service
• Handling technical service requests with finesse
• Logging and maintaining detailed service ticket records
• Providing first-line diagnosis and resolution
• Collaborating with team members for complex issues
• Prioritizing workload to meet client SLAs

About You:

To excel in this role, you'll need:

• Previous experience in IT support
• Exceptional customer service and problem-solving skills
• Proficiency with Microsoft technologies and troubleshooting
• Strong knowledge of Windows desktop administration
• Familiarity with Active Directory, Group Policy, and DNS
• A commitment to continuous professional development

Ready to take the leap into a thrilling career as a 1st Line Service Desk Engineer? Apply now and become part of our innovative team at Air IT. Together, let's shape the future of IT support! ??

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.