2nd Line Service Desk Engineer

Are you ready to embark on an exciting journey with a forward-thinking MSP that values flexibility, growth, and innovation? At Air IT, we're not just about providing top-tier IT and Cyber Security support – we're about shaping the future of our industry while empowering our people to thrive. And now, we're looking for a talented individual like you to join our team and contribute to our success story.

About Us:

At Air IT, we've grown into a family of nine leading companies, united by a common vision of excellence. Our commitment to innovation and dedication has earned us numerous regional, national, and industry awards, paving the way for a bright future ahead.

The Role:

As a 2nd Line Service Desk Engineer, you'll play a crucial role in ensuring the smooth operation of our clients' IT systems. Working alongside a dynamic team of seven, you'll handle escalated service requests, prioritise tickets, and provide timely resolutions to technical queries. Your dedication to excellent customer service and your technical expertise will be the cornerstone of our success.

What You'll Do:

• Manage technical cases efficiently, keeping clients informed of progress
• Monitor the progress of technical matters assigned to the team
• Monitor clients' IT systems using monitoring software
• Escalate issues promptly when necessary

About You:

To excel in this role, you'll need:

• Previous experience in an IT helpdesk support role
• Knowledge and experience of various IT systems
• Excellent customer service skills
• Relevant IT qualifications
• GCSEs in Maths and English or equivalent
• UK driving license

The Benefits:

Joining Air IT means unlocking a world of opportunities and rewards, including:

• Attractive remuneration packages
• Flexible, hybrid working options
• 25 days annual leave + bank holidays with buy/sell options
• Perks including staff awards, social events, referral bonuses
• Excellent learning and development opportunities
• Cycle to work scheme
• Technology vouchers

Join Us:

If you're ready to take the next step in your IT career and be part of a team that's making waves in the industry, then Air IT is the place for you. Don't miss out on this chance to grow, learn, and thrive with us. Apply now and be part of something truly extraordinary!

Other titles for this role may include 2nd Line Support Engineer, 2nd Line ICT Engineer, 2nd Line Technical Support Engineer, Network Support Engineer, or IT Support Technician.

Air IT is an equal opportunities employer, committed to fostering a diverse and inclusive workplace. Let us know if you require any reasonable adjustments throughout the recruitment process.