3rd Line Service Desk Engineer

3rd Line Service Desk Engineer 

Join Air IT and Ignite Your Career as a 3rd Line Service Desk Engineer!

Are you ready to take your technical prowess to new heights? Look no further than Air IT – a pioneering Managed Service Provider with a legacy of excellence and an unstoppable drive for innovation!

Since our inception in 2005, we've blazed a trail in the industry, uniting nine leading companies under one roof and earning accolades aplenty for our dedication to growth and customer satisfaction. Now, with offices spanning the UK, we're on a mission to revolutionize IT and Cyber Security support for local SMEs nationwide – and we want you to be a part of it!

As a 3rd Line Service Desk Engineer, you'll be at the forefront of our mission, delivering top-notch technical support and unrivalled customer service to our clients. From owning and resolving incidents to serving as a technical lead in critical situations, you'll be the driving force behind our success.

Here's what you'll be doing:

• Providing top-tier customer service in line with Air IT's standards Owning, managing, and resolving 3rd Line incidents with finesse 
• Acting as a technical leader in high-stakes situations 
• Delivering against our KPIs and ensuring client satisfaction at every turn

But that's not all – we're also looking for someone with:

• Clear and confident communication skills  
• Proven problem-solving abilities 
• The flexibility and adaptability to thrive in a fast-paced environment

And when it comes to technical expertise, you'll need:

• In-depth knowledge of Microsoft technologies, including Windows Server and Active Directory  
• Microsoft 365 and related technologies
• Exchange Online
• Azure Active Directory (Azure AD joined/hybrid)
• Conditional Access/MFA
• Mobile Device Management (Intune/Endpoint Manager)
• Azure Information Protection
• Azure DLP
• Microsoft Azure IaaS
• Hyper-V
• Networking (S2S/P2S VPN, VLAN, LACP)
• Firewalls (NAT/PAT/ACL’s

But wait, there's more! Here's what's in it for you:

• Competitive remuneration packages to reward your hard work 
• Hybrid working options for flexibility and work-life balance 
• Free fruit and snacks in the office to keep you fuelled  
• Barista-style coffee machines for that extra boost  
• Cycle to work scheme and technology vouchers to support your lifestyle

The Benefits

• Attractive remuneration packages
• Hybrid working
• 25 days annual leave + bank holidays with the option to buy and sell up to 5 days
• Perks including quarterly and annual staff awards, funded social events, referral bonuses
• Excellent learning and development opportunities
• Free fruit and snacks in the offices
• Barista style coffee machines
• Cycle to work scheme 
• Technology vouchers

The hours of work are 37.5 per week, there are different working patterns to choose from for this role. The working days are Monday-Friday 
Applicants must be flexible to work additional hours to fulfil the requirements of the job role.

At Air IT, we're not just colleagues – we're a family united by a shared passion for excellence. With a commitment to diversity and inclusivity, we believe in providing equal opportunities for all. So, if you're ready to take the next step in your career journey, hit that apply button now!

Your future starts here – join us at Air IT and let's conquer new horizons together!